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Terms & Conditions

  1. Definitions

  • ‘The Company' refers to Study Twi which operates & trades under The Clay Group LTD, registered in England and Wales.

  • 'The Client’ refers to the person in whose name the booking is made and will include the person or persons on whose behalf it is made.

  • ‘The Tutor’ is the person supplied by the Company to the Client for the purpose of tutoring the Client.

  • 'Force Majeure' refers to any event outside the Company's control which hinders the Company of its obligations, including but not limited to industrial action, civil disturbance, and natural disaster.

  • A ‘Lesson’ is one scheduled session of tutoring which is carried out online. Lessons typically last one hour, however It may last for varying lengths of time depending on the specific agreement between the Company and the Client.

  • A ‘Course’ consists of one or more Lessons, the Company provides two types of courses, one course is made up of 5 Lessons another course is made up of 10 Lessons.


2. Acceptance and acknowledgement

  • These terms and conditions are between the Company and the Client(s).

  • The knowledge of the existence of these terms and conditions is exclusively the responsibility of the Client and they are considered as understood and accepted by the Client upon submission of any form on the Company’s website as well as requesting services via email or phone.

  • Not abiding by any of any other clause of this contract, or any action which goes against the cordial nature of this contract could result in the cancellation of the service without refund.

3. Our services

  • The Company offers language teaching services online by means of an agreed date and time between both the Tutor and the Client. Study Twi also offers translation, copywriting, voice-overs, and downloadable lessons.


4. Company obligations

  • Once the Client has paid for any lessons, Study Twi is committed to providing the service that the Client has contracted, following the steps described in these terms, and published on our website.

5. Rights of the Company

  • The Company reserves the right to accept, limit or decline requests for the services offered.

  • The Company has the right to decline a change to a Tutor if no other Tutors are available.

  • The Company reserves the right to not offer any lessons when it is hosting a Study Twi social event.

  • Although this is not usual, and we do not advise so, the Company reserves the right to change the Client’s Tutor if necessary. The Client understands that the purchase of lessons is not linked with a specific Tutor.

6.Client obligations

  • The Client agrees to be bound by the terms and conditions attached with the Tutor for the provision of tutoring services. Tutors are not free to Tutor for the Client except through the Company, even after they, and/or the Client have left the Company. Should the Client, or any person recommended by the Client, directly or indirectly, propose, insinuate or engage a Tutor for Twi-related services within a 2 year period of them and/or the Client leaving the Company, the Client will be issued with and agrees to pay an introductory fee of £500, which is payable within 14 days of issue.

  • The Client understands and respects that the assigned Tutor is not employed by the Company and is self-employed, and therefore any money paid to the Tutor which eludes the agreement made on contracting the services of the Company is classed as black money, not declared publicly, contravening the British Law, and therefore is against these terms and conditions, and moreover against the interests of the Company.

  • In the case of the Client breaking this, they will be subject to a fine of £500 in compensation to the Company.

  • A Client must not take screenshots, videos, pictures or any of that sort of the Tutor(s). The Client must not publish any abusive comments about a Tutor or Study Twi. This includes defamatory. abusive or derogatory comments.


Private and Online lessons

7. Private and Online lessons explained

  • The time and date of the lessons should be agreed upon mutually, and these should be worked out according to the following time frames: from Monday to Friday between 8am and 9pm, and Saturday to Sunday between 2pm and 5pm.

8.Rights of the Client

  • The Client has the right to propose the place and time of the lessons, but this agreement should involve a consensus with the Company and/or the Tutor.

  • The Client has the right to cancel or reschedule any private or online lesson, within the guidance of these Terms and Conditions.

  • The Client has the right to apply to the Company for a change of Tutor if they consider that the tuition process fails to meet their expectations.

  • The Client can choose the educational mode which best suits their interests and has complete freedom to decide / modify the academic content of their lessons.

  • The Client has the right to stop their tuition for a 3 month period if they have a cause to. After this period, any prepaid pending lessons will be automatically considered as complete and non refundable.

9.Prices and payments

  • For current prices please refer to the Company website (

  • Prices may be modified without previous warning by the Company, and this modification will apply only to new lessons, not for lessons already purchased.

  • The payment of your first lesson should be carried out at least 24 hours in advance through our website, by bank card or PayPal.

  • If no lesson is confirmed, and therefore may be moved or cancelled without warning, until payment has been received. 

  • Payment for lessons after the first lesson may be made through our website via bank card, bank transfer, PayPal or invoice.

  • Unless agreed in writing with the Company, no cash or cheque payments are allowed. Only payments by bank card, bank transfer, or Paypal.

  • Once payment has been made, the Company cannot give any kind of refund, be it total or partial, for the service acquired (unless there are medical reasons with supportive documents).

  • The Client will not agree any alternative fees with the Tutor and agrees not to render any direct payments to the Tutor.

10. Rescheduling or cancelling

  • Notice of cancellation or rescheduling of a scheduled lesson for any reason must be given in writing to the Tutor or the Company more than 24 hours prior to the lesson.

  • Lessons rescheduled or cancelled (or where a Client fails to turn up) with less than 24 hours’ notice will be billed to the Client at the usual lesson fee, or subtracted from their lesson bundle balance, (unless there are medical documents to support the need to change). All refunds will include an additional processing fee.

  • Regular cancellations by the client, or that which the Company perceives as unreasonable, will be considered cause for termination of contract.

  • If the Client is late for a lesson, the Tutor may choose to, but is not obligated to work beyond the scheduled end time, and the lesson will be charged at the usual price, whether or not the Tutor works beyond the scheduled end time.

  • If a Tutor is late for a lesson, the lost time will be made up at a mutually convenient time for the Client and Tutor.

  • Should the Tutor not be available for a scheduled lesson, an alternative (optional) Tutor or lesson time will be offered to the Client.

  • If the Client wishes to terminate their private or online lessons and has prepaid any lessons (within 24 hours of making the booking), a refund will be made by bank transfer. This will include an additional processing fee. This could take up to 30 days to process.


  • Should the Client be unhappy for any reason with the Tutor provided, the Company will do their utmost to rectify the situation, and if necessary offer another Tutor.

  • If the Tutor withdraws from the engagement at any time, the Company will endeavour to provide another Tutor to the Client.

  • If the Company cannot provide a suitable replacement Tutor within a reasonable time, the Company will refund a portion of the fees prepaid by the Client representing the number of lessons that the Tutor or any replacement Tutor has been unable to complete.

  • If the replacement Tutor meets the Company’s criteria for suitability and is available at the same time or another time convenient for the Client, then the Company has fulfilled its obligations; if the Client then wishes to terminate the tuition, then clause 10 will apply.

12. Bank Holidays

  • Private and online lessons shall not be offered on bank holidays, unless mutually agreed in writing between the Client and the Company and / or Tutor.

13. Study Materials

  • Study materials may be required or purchased for lessons. The tutor may provide study notes and feedback to the Client. Resources may be suggested on occasion, but the purchasing of these is entirely the Client’s own decision.


14.  Attendance

  • Attendance is the complete responsibility of the Client. If a Client does not attend a lesson, the lesson cannot be made up at another time.

  • Once courses begin we typically cannot transfer Clients between classes.

15. Enrolment and cancellation policy

  • Before enrolling, our Clients are recommended to review their personal commitments to be able to attend classes, as fees are non-refundable after 24 hours of booking.

  • We cannot accept cancellations by phone or post. You can request your cancellation in writing by sending an email to

  • Due to the nature of the courses, we cannot transfer unused lesson time to another course.


16. Learning Material and Resources

  • Most lessons will include the use of textbooks. It is the responsibility of the Client to purchase and bring the textbook with them for each lesson. The specific textbook will be confirmed after enrolment and will depend on the course being enrolled in.


17. Booking & Payments

  • Clients can make a booking for one-on-one lessons via payment from our main website, PayPal or through a paid invoice.

  • The Client accepts that the course enrolment is made through a one-off direct debit payment and no other payments of fees are applicable apart from the purchase of the textbook or resources.

18. Liability

  • Neither the Company nor any of its Tutors are liable for any loss, damage or injury arising out of or related to the provision of tutoring services by the Tutor.

  • Although we do everything in our power to help our clients language skills improve, we can offer no guarantee. The Company is not responsible for any examination or test grade, level or score received by a Client, or for any consequences resulting from that grade, level or score.

 19. Applicable Law and Jurisdiction

  • The Client acknowledges that these terms govern the legal rights and obligations between the Client and the Company. The Company reserves the right to alter these terms and conditions. No variation or alteration of these terms by the Client shall be valid unless expressly approved in writing by the Company. This agreement is governed by the laws of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales.

20. Data Protection

  • The Client, Tutor and Company agree that they will not disclose any confidential information concerning the Tutor, the Client or the Company to any person for the duration of this agreement and after termination of the agreement, save as required by law, court order or any governmental or regulatory authority.  The Client and Tutor must not take pictures, videos, recordings, screenshots or anything of that nature of the lessons neither should they share such on social media.

  • The Company and/or Tutors will not sell, rent or distribute any Client information to any third parties. For more information see our Privacy Policy (

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